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Remuera Gardens - frequently asked questionsQ. How much do I pay for an Occupation Right for a unit? A. Units prices vary according to size, the number of bedrooms and the location in the village. The amount paid for a unit comprises a license payment and a village contribution. If you would like a carpark with a unit there is an additional carpark payment and carpark contribution. Q. What does the village contribution and carpark contribution cover? A. The village and carpark contributions are fees representing a contribution towards the provision of village facilities, buildings and carparking. The fee is paid as 30% of the total cost of the unit and is amortised over the first three years of occupancy. This fee is the only fee charged by the operator. There are no refurbishment costs, marketing fees or legal fees when you move out of the apartment. Q. What are the weekly or monthly villages outgoing
payments and what
A. Village outgoing payments are invoiced to you monthly and are to cover the cost of village outgoings that the operator incurs in the operation of the village. These costs include local authority rates (relating to the facilities), water rates, building insurance, salaries and wages of staff and other operating and maintenance costs. Q. What other costs will incur? A. You are responsible for your own contents insurance, telephone and power costs. If you use the village hairdresser or purchase anything from the village shop you will need to arrange payment directly. We can provide a range of services for a fee. Q. What assistance can I get? A. Each unit has an emergency call button that will be responded to by staff from Kensington House any time, day or night. All residents can have meals delivered to the unit at an additional cost. For residents in serviced apartments, care services can be provided including nursing or medical services, meals, cleaning and laundry services. Your monthly fee will vary according to the services you request. Q. Can I transfer to Kensington House? A. Yes. Residents of Remuera Gardens and Epsom Village have preferential rights to transfer to Kensington House should they need an extra level of care. Q. Can I have pets in my unit? A. Only in special circumstances and with consent of the management. Q. Can I have friends and family to stay in my unit? A. Yes you can for short periods, but management will need to be advised and approve the guest. Q. What happens when I leave the village? A. The village operator is responsible for marketing your unit and will take all reasonable steps to obtain a new resident for your unit. The operator will consult with the resident about when the unit goes on the market and the general nature of the marketing plan. The resident is not responsible for the costs incurred by the operator in selling or marketing the unit. Q. How can I voice my concerns? A. You can talk to any member of staff or management about any issues or concerns you have. There is also a formal complaints procedure which will be explained to you and there are regular meetings of residents to jointly discuss any issue that may occur. Q. Do I have to maintain my lawns or gardens? A. No. There are full time gardening staff that look after the beautifully landscaped grounds and gardens at the village. Of course many residents choose to become involved in the gardening and look after their own garden area.
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