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I'm Robyn Morton,
Sales Manager for
the Real Living group
of Villages. Call me
for information on
09 630 4379, or
021 845 524, or
click here for my
full contact details.

Epsom Village - frequently asked questions

Q. How much do I pay for an Occupation Right for a unit?

A. Units prices vary according to size, the number of bedrooms and the location in the village. The amount paid for a unit comprises a license payment and a village contribution. If you would like a carpark with a unit there is undercover parking. There are not as many carparks as the number of units therefore it will depend on availability at the time of entry.

Q. What does the village contribution cover?

A. The village contribution is the fee representing a contribution towards the provision of village facilities and buildings. The fee is paid as 30% of the total cost of the unit and is amortised over the first three years of occupancy. This fee is the only fee charged by the operator. There are usually no refurbishment costs, when you move out of the apartment.

Q. What are the weekly or monthly villages outgoing payments and what
do these cover?

A. Village outgoing payments are invoiced to you monthly and are to cover the cost of village outgoings that the operator incurs in the operation of the village. These costs include local authority rates (relating to the facilities), water rates, building insurance, salaries and wages of staff and other operating and maintenance costs.

Q. What other costs will I incur?

A. You are responsible for your own contents insurance, telephone and power costs. We can provide a range of services for a fee.

Q. What assistance can I get?

A. Each unit has an emergency call button that will be responded to by staff on site.

Q. Can I transfer to Kensington House?

A. Yes. Residents of Remuera Gardens and Epsom Village have preferential rights to transfer to Kensington House should they need an extra level of care.
If required, we can provide a range of services to you in your own unit or apartment to help maintain your independence, for a fee.

Q. Can I have pets in my unit?

A. Only in special circumstances and with consent of the management.

Q. Can I have friends and family to stay in my unit?

A. Yes you can for short periods, but management will need to be advised and approve the guest.

Q. What happens when I leave the village?

A. The village operator is responsible for marketing your unit and will take all reasonable steps to obtain a new resident for your unit. The operator will consult with the resident about when the unit goes on the market and the general nature of the marketing plan. The resident is not responsible for the costs incurred by the operator in selling or marketing the unit.

Q. How can I voice my concerns?

A. You can talk to any member of staff or management about any issues or concerns you have. There is also a formal complaints procedure which will be explained to you and there are regular meetings of residents to jointly discuss any issue that may occur.

Q. Do I have to maintain my lawns or gardens?

A. No. There are full time gardening staff that look after the beautifully landscaped grounds and gardens at the village. Of course many residents choose to become involved in the gardening and look after their own garden area.

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